Shipping Policy

We want every Merqavio™ order to come with clear expectations about processing, delivery, shipping costs, and tracking. The information below explains how orders are prepared and shipped, what delivery timeframes you can generally expect, and what to do if a shipment experiences an unusual delay.

Order Processing

Orders are generally prepared for shipment within 1–5 business days after payment has been successfully confirmed.

Business days do not include weekends or applicable public holidays.

During periods of unusually high order volume, certain orders may require additional preparation time. If a significant delay affects your order, we will make reasonable efforts to provide updated information.

Estimated Delivery Time

After an order has been dispatched, standard transit generally takes approximately 5–14 business days.

With the normal processing period included, most orders are therefore expected to arrive within approximately 6–19 business days after purchase.

Delivery estimates are not guaranteed arrival dates. Actual transit times may vary based on destination, carrier operations, customs procedures, local postal networks, seasonal demand, weather, or other circumstances outside normal processing operations.

Shipping Costs

United States: Free standard shipping is available for orders of $70 or more.

For orders below the free-shipping threshold, applicable shipping charges are calculated and displayed during checkout based on the destination and available shipping method.

For destinations outside the United States, available shipping charges are also shown during checkout before the order is completed.

International Shipping

Merqavio™ currently accepts orders for delivery to supported destinations worldwide.

International delivery times can vary by country and region. Customs inspections, import procedures, local carrier operations, and other destination-specific requirements may extend delivery beyond the standard estimate.

Customers are responsible for providing a complete and accurate delivery address at checkout so that the order can be routed correctly.

Order Fulfillment

Orders may be fulfilled through available inventory and logistics facilities selected according to the destination and order requirements.

Shipment routing may therefore vary between orders. We do not represent that every order will necessarily be dispatched from the same facility or location.

Shipment Tracking

Once your order has been dispatched, a shipping confirmation will be sent to the email address associated with your order.

Where tracking is available, the confirmation will include the tracking information needed to follow the shipment's progress.

Please allow a reasonable amount of time after dispatch for the carrier's tracking system to display its first update.

Delayed or Unusual Tracking

Carrier tracking may occasionally update more slowly than the physical movement of the shipment.

If your tracking information has not changed for an extended period, the estimated delivery timeframe has passed, or you believe the shipment may have been lost, please contact our customer service team at service@merqavio.com.

Please include your order number and the email address used when placing the order so that we can review the shipment information more efficiently.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, household members, reception areas, building management, or other secure locations where the carrier may have placed the parcel.

If the package still cannot be located, contact us with your order information. A tracking status alone does not prevent you from contacting us to request assistance with a delivery concern.

Delivery Address Accuracy

Please review your shipping information carefully before completing checkout.

Apartment or unit numbers, street details, city, state or province, postal code, country, and contact information should be entered accurately where applicable.

If you notice an address error after placing an order, contact us as soon as possible. We will review whether the information can still be updated before the order enters shipment processing.