Privacy Policy

Last Updated: September 30, 2026

Your privacy matters to us. This Privacy Policy explains how Merqavio™ collects, uses, processes, stores, and shares personal information when you browse our website, place an order, contact customer service, or otherwise interact with our online store.

Shenzhen Yunqi Zhitou Technology Co., Ltd. is responsible for operating Merqavio™ and for the personal information handled through our store in accordance with applicable privacy requirements.

By using our website, you acknowledge the privacy practices described in this policy.

1. What We Mean by Personal Information

Personal information generally means information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Information that has been anonymized or de-identified so that it can no longer reasonably identify an individual is generally not treated as personal information under this policy.

2. Information We May Collect

The information we collect depends on how you interact with Merqavio™.

Categories may include:

• Contact Information: name, email address, telephone number, billing address, and shipping address.
• Order Information: products purchased, order number, order value, returns, refunds, cancellations, exchanges, and transaction history.
• Payment-Related Information: payment method, payment status, transaction references, and related billing information provided through our payment processors.
• Account Information: account credentials, preferences, saved settings, and other information connected to an account where account functionality is available.
• Customer Service Information: messages, photographs, videos, order details, and other information you provide when contacting us.
• Device and Technical Information: IP address, browser type, device type, operating system, network information, and similar identifiers.
• Website Activity: pages viewed, products viewed, cart activity, checkout activity, and how you interact with our website.
• Marketing Preferences: information relating to whether you wish to receive promotional communications where applicable.

3. How We Receive Personal Information

We may receive personal information from several sources.

Information You Provide Directly

This includes information you provide when placing an order, creating an account, communicating with customer service, requesting a return, or otherwise interacting with us.

Information Collected Automatically

Certain information may be collected automatically when you browse or use the website, including through cookies and similar technologies.

Service Providers

We may receive information from companies that help us operate the store, process transactions, fulfill orders, provide analytics, prevent fraud, or support customer service.

4. How We Use Personal Information

We may use personal information where reasonably necessary for the following purposes:

• Processing and confirming orders.
• Processing payments and payment authorization.
• Arranging order fulfillment and delivery.
• Providing shipment and tracking information.
• Processing returns, refunds, exchanges, and cancellations.
• Responding to product and order questions.
• Providing customer service.
• Maintaining customer accounts and preferences.
• Detecting suspected fraud, misuse, or unauthorized transactions.
• Maintaining website security.
• Improving website functionality and shopping experience.
• Understanding how customers interact with our products and store.
• Complying with applicable legal and regulatory obligations.

5. Marketing and Communications

Where permitted and appropriate, we may use contact information to send product updates, offers, store announcements, or other marketing communications.

You may change your promotional communication preferences where applicable.

Even if you choose not to receive promotional messages, we may still send transactional or service communications relating to orders, payments, deliveries, returns, refunds, account security, or customer service.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, tags, and similar technologies to operate and improve the online shopping experience.

These technologies may be used to:

• Maintain shopping cart functionality.
• Remember preferences.
• Support secure checkout.
• Understand website performance.
• Analyze visitor interactions.
• Help prevent fraud or misuse.
• Support advertising or marketing where legally permitted.

Available privacy or cookie controls may vary depending on your location and the technologies used by the store.

7. Shopify and Store Technology

Our online store may use Shopify technology to provide website hosting, checkout functionality, order management, and related ecommerce services.

Information submitted through our store may therefore be processed by Shopify and other service providers where necessary to operate the online store and complete customer transactions.

Such providers may process information according to their own applicable privacy practices and legal responsibilities.

8. When We May Share Information

We do not disclose personal information simply because it is commercially convenient. Information may be provided to third parties where reasonably necessary to operate our business, provide requested services, or meet legal obligations.

This may include:

• Store hosting and ecommerce providers.
• Payment processors and payment gateways.
• Order fulfillment partners.
• Shipping carriers and logistics providers.
• Customer service providers.
• Cloud hosting and technical service providers.
• Analytics providers.
• Fraud-prevention and security providers.
• Advertising or marketing service providers where applicable.
• Professional advisers where reasonably necessary.

We may also disclose information where required by applicable law, legal process, governmental request, or where reasonably necessary to protect our legal rights, customers, or website.

9. Payment Information

Payments are processed through authorized payment providers or gateways made available during checkout.

Sensitive payment credentials such as full card numbers and card security codes are generally handled by the applicable payment provider rather than used by our customer service team as ordinary account information.

Please never send full payment card numbers, card security codes, online banking passwords, or other sensitive financial credentials to our customer service email.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as otherwise required or permitted by applicable law.

Retention periods may depend on factors such as:

• Whether an order or transaction remains active.
• Whether customer service or return matters remain unresolved.
• Accounting and tax requirements.
• Fraud-prevention requirements.
• Legal obligations.
• Dispute resolution and enforcement needs.

11. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

For this reason, customers should avoid sending highly sensitive information through unsecured channels.

12. International Processing and Transfers

Merqavio™ serves customers across different locations, and some service providers involved in operating our store, processing transactions, or fulfilling orders may operate in countries other than your own.

Personal information may therefore be transferred, stored, or processed outside your country or region where necessary to provide services.

Where applicable privacy laws require specific safeguards for international data transfers, appropriate transfer mechanisms will be used where required.

13. Third-Party Services

Our website may interact with services operated by independent third parties.

When you use a third-party service, its handling of personal information may be governed by its own privacy terms and practices.

We encourage customers to review the relevant privacy information of services they choose to use.

14. Children's Privacy

Our online store is intended for general adult shopping and is not designed for children to independently provide personal information or enter into purchases.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

If a parent or guardian believes a child has provided personal information to us improperly, they may contact us so that the matter can be reviewed.

15. Your Privacy Rights

Depending on where you live, applicable privacy law may provide you with certain rights regarding your personal information.

These rights may include:

• Access: requesting information about personal data we maintain about you.
• Correction: requesting correction of inaccurate personal information.
• Deletion: requesting deletion of certain personal information where applicable.
• Portability: requesting a copy of certain information in a usable format where applicable.
• Restriction: requesting limits on certain processing where applicable.
• Objection: objecting to certain types of processing where provided by law.
• Withdrawal of Consent: withdrawing consent where processing is based on consent.
• Marketing Choices: opting out of certain promotional communications.
• Targeted Advertising Choices: requesting available opt-outs regarding certain advertising-related processing where local law provides such a right.

Privacy rights vary by jurisdiction and may be subject to legal exceptions or verification requirements.

16. How to Submit a Privacy Request

If you would like to exercise an available privacy right, you may contact us at:

Email: service@merqavio.com

Phone: +86 189 2521 7986

Customer Service Hours: 07:00–22:00 daily

We may need to request reasonable information to verify your identity before processing certain privacy requests.

Where permitted by applicable law, an authorized representative may submit a request on your behalf, subject to appropriate verification of authority.

17. Exercising Your Rights

Where applicable law grants you privacy rights, we will not unlawfully discriminate against you simply because you exercise those rights.

We will review valid privacy requests and respond within the timeframe required by applicable law.

18. Privacy Questions or Complaints

If you have a question or concern about how Merqavio™ handles personal information, please contact us so we can review the matter.

Depending on your location, you may also have the right to contact or submit a complaint to an applicable privacy or data protection authority.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, service providers, legal obligations, or privacy practices.

When we update the policy, the revised version will be posted on our website together with an updated revision date where appropriate.

20. Contact Information

For privacy questions, customer service requests, or enquiries relating to personal information, please contact:

Brand Name: Merqavio™

Legal Company Name: Shenzhen Yunqi Zhitou Technology Co., Ltd.

Business Address:
Room 503, No. 6, East 8th Lane, Changkeng Road,
Bantian Community, Bantian Subdistrict,
Longgang District, Shenzhen, Guangdong, China

Email: service@merqavio.com

Phone: +86 189 2521 7986

Customer Service Hours: 07:00–22:00 daily

Please do not send full payment card numbers, passwords, card security codes, or other highly sensitive credentials through ordinary customer service communications.