Who operates Merqavio™?

Merqavio™ is owned and operated by Shenzhen Yunqi Zhitou Technology Co., Ltd.

The company information displayed at the top of this page identifies the legal entity responsible for operating the Merqavio™ website and supporting customer transactions.

What does Merqavio™ specialize in?

Merqavio™ specializes in architectural pet furniture and shared-living furniture designed to integrate naturally into modern interiors.

Our collection includes wall-based pet environments, floating window furniture, shared side tables, transforming coffee tables, pet-integrated cabinets, rotating habitat furniture, architectural bridges, room dividers, modular storage, and expandable pet living systems.

What makes Merqavio™ furniture different?

Our products are designed around integration rather than treating pet furniture as a separate category.

Many pieces combine multiple functions within one footprint, such as human furniture with hidden pet spaces, vertical pathways, integrated storage, transforming surfaces, or modular components that can expand over time.

Are the products designed only for pets?

Not always. Several Merqavio™ designs are intentionally created for shared human and pet use.

For example, selected products may function as side tables, coffee tables, lounge furniture, room dividers, bedside cabinets, consoles, or storage systems while incorporating a dedicated pet function within the same design.

Will the product look exactly the same as the images?

We aim to present products as accurately as reasonably possible.

Minor differences in color, finish, grain, texture, surface appearance, or tone may occur because of screen settings, lighting, photography, material characteristics, and normal production variation.

These small differences do not necessarily indicate a product defect.

Are Merqavio™ products modular?

Some products are designed as modular or expandable systems, while others are complete standalone furniture pieces.

Where modularity is part of the product design, the product page will explain the available modules, intended configurations, and compatible components.

Can I combine different Merqavio™ products?

Many pieces are designed around a consistent architectural language and can be visually coordinated throughout the home.

Certain products may also be positioned near or connected with other compatible furniture systems where the relevant product design allows it.

Where can Merqavio™ furniture be used?

Depending on the product, our furniture may be suitable for living rooms, bedrooms, entryways, home offices, reading areas, window zones, open-plan spaces, and compact apartments.

Always review the product specifications and intended placement requirements before ordering.

What currency is used for orders?

Orders are processed in United States Dollars (USD) unless a different currency is expressly displayed during checkout.

Which payment methods are available?

Available payment options are displayed during checkout and may include eligible credit cards, debit cards, PayPal, or other supported payment methods.

The checkout page should be treated as the current source for available payment options for your order.

What should I do if my payment is declined?

First confirm that your billing information and payment details have been entered correctly.

A bank or payment provider may decline a transaction because of available funds, security checks, card restrictions, or other authorization requirements.

Your payment provider may be able to provide more information regarding the reason for a decline.

How long does order processing take?

Orders are generally prepared for shipment within 1–5 business days after payment has been confirmed.

Business days do not include weekends or applicable public holidays.

How long does shipping take?

After dispatch, standard transit generally takes approximately 5–14 business days.

Including the normal processing period, most orders are therefore expected to arrive within approximately 6–19 business days after purchase.

Delivery estimates are not guaranteed arrival dates and may vary depending on destination, carrier operations, customs, seasonal demand, or other circumstances.

How much does shipping cost?

Free standard shipping is available for eligible United States orders of $70 or more.

For other orders, applicable shipping charges are calculated and displayed during checkout before the order is completed.

Where will my order be shipped from?

Orders may be fulfilled from available inventory or logistics facilities based on product availability, destination, and order requirements.

The shipment origin may therefore differ from our registered business address.

Will I receive tracking information?

Yes. When tracking becomes available after dispatch, shipment information is generally sent to the email address associated with your order.

Please allow a reasonable amount of time for the carrier system to display the first tracking update.

What if my tracking information stops updating?

If tracking has not changed for an extended period or the estimated delivery timeframe has passed, contact us at service@merqavio.com.

Please include your order number so that we can review the available shipment information.

What if tracking says delivered but I cannot find the package?

First check the delivery area, household members, mailbox, reception desk, building management, neighbors where appropriate, and any secure location where the carrier may have placed the package.

If you still cannot locate the shipment, contact us with your order information.

A carrier status showing “Delivered” does not automatically prevent us from reviewing a delivery concern.

Can I change or cancel an order?

Contact us as soon as possible if you need to request a change or cancellation.

We will review whether the order has already entered processing or shipment.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed after delivery.

Do you charge a cancellation fee?

We do not impose an additional cancellation fee solely because an eligible order is successfully cancelled before shipment.

Whether cancellation remains possible depends on the processing status of the order.

What is the return period?

Eligible products may be returned within 90 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.

How do I request a return?

Contact service@merqavio.com before sending a product back.

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Relevant photos or video where appropriate.

Where should I send my return?

Please do not automatically send merchandise to our registered company address.

Once an eligible return request has been approved, our customer service team will provide the appropriate return warehouse address and return instructions.

Who pays the return shipping cost?

Customers are generally responsible for return shipping costs for preference-based returns unless otherwise required by applicable law or agreed by our customer service team.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered, we will review the issue and provide an appropriate solution without requiring the customer to bear unreasonable costs caused by a confirmed qualifying issue.

What should I do if my product arrives damaged or incorrect?

Contact us promptly at service@merqavio.com and include your order number together with clear photographs or video showing the issue where appropriate.

After review, an appropriate resolution may include replacement, reshipment of an affected component, refund, or return arrangement depending on the circumstances.

How long does an approved refund take?

Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and the return review has been completed.

Your bank, PayPal, card issuer, or other payment provider may require additional time before the funds appear in your account.

How can I contact Merqavio™?

You can contact our customer support team regarding products, orders, shipping, tracking, returns, refunds, or other store-related questions.

Email: service@merqavio.com

Phone: +86 189 2521 7986

Customer Service Hours: 07:00–22:00 daily

What information should I include when contacting support?

If your question concerns an existing order, include your order number and the email address used during checkout whenever possible.

For product issues, clear photographs or video may help us understand the situation more efficiently.

Please do not send full payment card numbers, passwords, card security codes, or other sensitive payment credentials through ordinary customer service communications.