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What makes Merqavio™ furniture different from traditional pet furniture?

Merqavio™ is built around architectural pet living. Many of our designs combine human furniture and dedicated pet space within the same piece, using hidden retreats, modular elements, vertical pathways, integrated storage, and warm furniture-grade forms that feel natural in modern interiors.

How long does it take to receive my order?

Orders are generally processed within 1–5 business days after payment confirmation. After dispatch, standard transit typically takes around 5–14 business days, so most orders are expected to arrive within approximately 6–19 business days after purchase.

Will I receive tracking information?

Yes. Once your order has been dispatched and tracking becomes available, shipment information is generally sent to the email address associated with your order. Please allow a reasonable amount of time for the carrier system to display its first update.

What is the Merqavio™ return period?

Eligible products may be returned within 90 calendar days after delivery, subject to the conditions of our Return & Refund Policy. Please contact service@merqavio.com before sending any product back so our team can provide the appropriate return instructions and return location.

How can I contact Merqavio™ customer support?

You can reach our customer support team at service@merqavio.com or by phone at +86 189 2521 7986. Customer service is available daily from 07:00 to 22:00. For order-related questions, please include your order number whenever possible.

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